Grievance and Dispute Resolution Policy

Email: support@talenser.com. The Grievance Officer is responsible for receiving, acknowledging, and resolving complaints in a timely manner.

This policy covers grievances related to:

• Platform usage
• Subscription plans and payments
• Role-based hiring services
• Candidate screening services
• AI evaluations and interview processes
• KYC verification
• Any other service provided by TALENSER

Submit grievances via email to support@talenser.com or through the in-app form. Required information includes:

• User account details
• Detailed description of the grievance
• Supporting documents
• Preferred resolution

All grievances are acknowledged within 48 hours. Users receive a reference number for tracking.

TALENSER aims to resolve grievances within 15 calendar days. Resolution may include explanation, corrective action, refund, or extension if applicable.

If a grievance remains unresolved within 15 days, it may be escalated to arbitration under the Arbitration and Conciliation Act 1996 (India). The seat of arbitration shall be Hyderabad, Telangana. Decisions are final and binding.

All grievances and resolutions are maintained securely for at least 5 years.

Users must provide complete and accurate information when submitting grievances. False or malicious complaints may result in account suspension.

TALENSER reserves the right to update this policy at any time.

Grievance Officer, support@talenser.com, SY.NO 208/P, Eshwar Colony, Shadnagar, Hyderabad, Telangana 509216, India.